Support & Contact Center
We provide direct operational, technical, billing, and compliance support for clinics, merchants, enterprise partners, and investors utilizing the CUBE Core platform suite.
1. Primary Contact Channels
Please route your communication to the appropriate specialized department below for expedited handling:
Billing & Payments
Subscription invoices, fee schedules, Stripe Connect onboarding, payout inquiries, and refund processing.
Email: [email protected]
Customer & Technical Support
Platform access, software integration, API connectivity, and technical incident reporting.
Email: [email protected]
Legal & Contracts
Platform terms, merchant agreements, partnership contracts, and intellectual property notices.
Email: [email protected]
Regulatory & Compliance
Underwriting documentation, audit requests, HIPAA security inquiries, and data protection.
Email: [email protected]
2. Corporate & Public Business Details
| Legal Business Name | CUBE Collective LLC |
|---|---|
| Entity Type & Filing | Manager-Managed LLC (Wyoming ID: 2025-001687239, Formed May 28, 2025) |
| Doing Business As (DBA) | CUBE · CUBE Core |
| Registered Agent & Office | Registered Agents Inc., 30 N Gould St Ste R, Sheridan, WY 82801, USA |
| Principal & Mailing Address | 4245 Schaefer Road, Dearborn, Michigan 48126, United States |
| Telephone | +1 (313) 377-7558 |
| Official Web Portal | https://cubecore.pro |
| Operating Hours | Monday – Friday, 9:00 AM – 6:00 PM EST |
| Response SLA | Within 24 business hours for all support and billing inquiries |
3. Dedicated Product Support Channels
If you are looking for assistance with a specific pilot product, you may also reach the designated product teams:
- simpleTap Support: Contactless POS and terminal support — [email protected] · simpletap.me
- CUBE OneCare Practice Support: Healthcare practice management and clinic billing — [email protected] · cubeonecare.com
- Investor Relations: Review offering details and executed LOIs — Investors or Diligence Library